A straightforward return process
Refunds & Returns
The store currently offers a seven-day return window, as shown on the product page. Here is how to request a review.
Last updated
Request within seven days
Contact us within seven days of delivery and include your order reference, the phone number used at checkout, and a short description of the issue. For a damaged or incorrect item, photos can help us review the request.
Review and return instructions
We will review the request and confirm whether it is eligible. If a return is approved, wait for instructions before sending the item back. Please include the set and its packaging where available so the returned order can be identified and checked.
Any return-shipping arrangements or costs will be confirmed with you before the return is sent.
Refunds
After an approved return is received and inspected, we will confirm the refund method and expected timing with you before processing it. Because checkout currently uses Cash on Delivery, the method for an approved refund will be arranged with you directly.
Need help?
Use the Contact Us page to email support@homevexa.online to start a return or ask about a refund.